Tag: Jobs

Tracy Maylett and Matthew Wride – The Employee Experience

Title: The Employee Experience

Author: Tracy Maylett and Matthew Wride

Type: Non-Fiction

Page Count/Review Word Count: 222

Rating: 3/5

 

 

This is another of the non-fiction books that I’ve been reading so that I can write a spark notes style summary for one of my clients. The issue here is that this is the first one that I’ve actually struggled to stretch out to fill the word count.

The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book. That material itself was pretty good though, even if at times it does seem a little basic. The central tenet is that if you want to thrill your customers, you must first concentrate on the employee experience and making sure that the people who work for you are happy in the jobs that they’re doing.

The main highlights for me were the idea of employee contracts, which don’t always have to be written out and signed. Verbal contracts count, and we also often arrive at assumptions that we then judge the company on. If you want to retain staff for as long as possible and to promote from within, you need to provide an employee experience to be proud of.

 

 

 

Click here to buy The Employee Experience.


Seth Godin – Linchpin | Review

Title: Linchpin

Author: Seth Godin

Type: Non-Fiction

Page Count/Review Word Count: 246

Rating: 4/5

 

Seth Godin - Linchpin

Seth Godin – Linchpin

 

All of Seth Godin’s books are pretty good and so it’s hard to rate them anything below a 4/5. This one wasn’t his best, but it was enjoyable enough. Even though some of the references were occasionally out-of-date, the actual lessons inside it are still just as relevant as ever.

The idea behind Linchpin is that we have a responsibility to ourselves to become indispensable. Historically, we’ve been taught to fit in and to be nothing more than cogs in a machine. That approach might have worked when everyone was working blue collar factory jobs, but it doesn’t work in today’s complicated business landscape. That’s where linchpins come in.

A linchpin is an indispensable employee, the kind of person that a company can’t easily do without, and Godin’s book talks about how to become one and what to do should you be lucky enough to hire one. Packed with examples, it makes for an enlightening read, and while it doesn’t necessarily offer a map for people to follow, that’s a good thing.

Godin himself explains that it’s not just a set of rules you can follow, and he talks about how that way of thinking is rooted in the old ways of doing business. If your job involves following a set of rules then you need to find yourself a new job before you’re replaced by robots and artificial intelligence.

 

Seth Godin

Seth Godin

 

Click here to buy Linchpin.