Tag: Clients

Tom Nichols – The Death of Expertise | Review

Title: The Death of Expertise

Author: Tom Nichols

Type: Non-Fiction

Page Count: 254

Rating: 4.5/5

This is easily one of the best non-fiction books that I’ve picked up this year and so I was a very happy bunny. It’s also pretty cool because it was recommended to me by one of my clients, to the point at which he paid for me to purchase a copy of it.

It’s basically all about the way in which everyone thinks they’re an expert today. We overrule doctors because we can Google our symptoms, but we also overrule experts in their different fields instead of taking their hard earned advice.

This is a huge problem, of course, but it’s even more of a problem in the midst of a global pandemic when people are convincing themselves that there’s some sort of secret conspiracy to deprive us all of our liberty by getting us to wear masks in shops. In fact, I’d go so far as to say that I found this book more enjoyable than I normally would have because of the time in which I read it.

Arguably my favourite example in the whole book was that of American attitudes towards military action in Ukraine. It turns out that the less people knew about the Ukraine, the more likely they were to demand military action. Those who thought it was in Australia or South America were those who were most likely to support military involvement. What a world, man.

Learn more about The Death of Expertise.

 


Tracy Maylett and Matthew Wride – The Employee Experience

Title: The Employee Experience

Author: Tracy Maylett and Matthew Wride

Type: Non-Fiction

Page Count/Review Word Count: 222

Rating: 3/5

 

 

This is another of the non-fiction books that I’ve been reading so that I can write a spark notes style summary for one of my clients. The issue here is that this is the first one that I’ve actually struggled to stretch out to fill the word count.

The reason for that is that a lot of the information here is repetitive, and I feel like there was only enough material to fill half the book. That material itself was pretty good though, even if at times it does seem a little basic. The central tenet is that if you want to thrill your customers, you must first concentrate on the employee experience and making sure that the people who work for you are happy in the jobs that they’re doing.

The main highlights for me were the idea of employee contracts, which don’t always have to be written out and signed. Verbal contracts count, and we also often arrive at assumptions that we then judge the company on. If you want to retain staff for as long as possible and to promote from within, you need to provide an employee experience to be proud of.

 

 

 

Click here to buy The Employee Experience.